Privacy Policy

This website, St. Catharines IT Services, is operated by Griffin IT Group. This policy explains what information we collect through the site, how it is used and how it is protected.

Information we collect

We collect the information you choose to provide when you contact us — typically your name, organization, email address, phone number and a description of your enquiry. We also collect limited technical information automatically, such as pages viewed, referring source, browser type and approximate location derived from your IP address.

How we use information

• To respond to enquiries and provide the information you requested
• To prepare assessments, proposals and quotations
• To deliver and support services under an agreement with your organization
• To improve the content and performance of this website
• To meet legal, insurance and record-keeping obligations

We do not sell personal information. We do not send marketing communications to people who have not asked to receive them.

Disclosure to third parties

Information may be shared with service providers who support our operations, such as email, hosting and business systems providers, and only to the extent needed to provide those services. We may also disclose information where required by law.

Retention

Enquiry records are retained for as long as needed to respond, to maintain a record of our business relationship and to satisfy legal or professional obligations, after which they are deleted or anonymized.

Security

We apply administrative and technical safeguards to the information we hold, including access control, multi-factor authentication, encryption in transit and monitoring. No method of transmission or storage is completely secure, and we encourage you not to send sensitive credentials or confidential documents through this website.

Cookies and analytics

This site may use cookies and similar technologies to understand how visitors use the pages so we can improve them. You can control cookies through your browser settings; blocking them may affect how parts of the site function.

Your rights

Under Canadian privacy legislation you may request access to the personal information we hold about you, ask that it be corrected, or ask that it be deleted where we are not required to retain it. Contact us using the details below and we will respond within a reasonable period.

Contact

Griffin IT Group
28 Front Street South, 2nd Floor, Thorold, Ontario L2V 1W9
(289) 667-4000
info@griffinitgroup.com

Changes to this policy

We may update this policy as our services or legal obligations change. The current version is always published on this page.